Frequently Asked Questions

Anna Beck Rewards

By joining Anna Beck Rewards, you earn points with every purchase to redeem discounts, early access to new collections, and more.

For more information, visit our Anna Beck Rewards page.

https://www.annabeck.com/pages/anna-beck-rewards 

Click here to sign up: Join Anna Beck Rewards (wait for a pop up window to display a login prompt) 

Once you've signed up for the Anna Beck Rewards, you can login at any time by clicking on the “Earn Rewards” widget located on our website. 

When you’ve earned enough points, you can spend them to redeem a special reward. To redeem a reward and get your unique rewards coupon code, you can click Redeem on the desired and earned discount. As soon as a reward is redeemed, your points balance will be adjusted, removing the points cost. A unique reward coupon code is generated and displayed, ready for you to use. 

To check your rewards, you can click on your loyalty widget, which will be located when viewing your cart. Here you can copy your unique code and make your way to the checkout page. After entering your unique coupon code into the Discount Field on the checkout page you will automatically see the discount apply to your order. 

No, You are only able to apply to redeem and apply one discount code on a single order. 

Text ANNABECK to 88209 to be alerted about our offers sent exclusively through SMS!

To no longer be sent SMS offers, simply text STOP to 88209.

Jewelry Care

Gold plated jewelry features layers of gold over a base metal. Anna Beck pieces are 18k Gold or Rose Gold plated over solid .925 Sterling Silver.

Gold plated jewelry offers a more affordable option compared to solid gold. Most commonly gold plated jewelry uses a base metal of brass or copper. Anna Beck chooses to gold plate on top of a base of sterling silver which gives each piece of jewelry more value and a quality that can last lifetimes.

Some Anna Beck jewelry is distinguished as gold vermeil. This means the gold plating has a base metal of sterling silver and the gold plating is at least 2.5 microns thick. This is often a thicker plating than used in standard gold plating.

Plated jewelry can be more prone to tarnishing if not cared for properly. For that reason we offer repair and restoration services on all pieces purchased directly from AnnaBeck.com.

No, Anna Beck pieces are 18k Gold or Rose Gold plated over .925 Sterling Silver. 

Due to nature’s elements, 18k gold plated and sterling silver jewelry can fade or tarnish over time. Avoid contact with water, harsh chemicals, perfume & lotion. We recommend using our two-piece jewelry cleaning cloth to keep your jewelry looking new. To ensure longevity, safely store your pieces in a jewelry box or bag. 

Use the interior cloth to remove tarnishing without scratching, and then follow up with the exterior cloth to restore that beautiful shine.

For more info, visit our cleaning guide here:

https://www.annabeck.com/blogs/features/caring-for-your-jewelry  

Yes, we offer lifetime repair and restoration services for all Anna Beck pieces purchases directly on our site for a minimal fee. See our Repair and Restoration Services below or visit our Repair Page for more information.

https://www.annabeck.com/pages/shipping-returns 

Orders, Shipping and Tracking

Orders placed before 12pm (PT) Monday through Friday will be processed the same day and shipped within 1-2 business days. Orders placed after 12pm (PT) Friday through Sunday will be processed the next business day and shipped within 1-2 days.  

All orders ship from Los Angeles, CA.

All orders receive free ground shipping worldwide. We offer the below expedited shipping options at checkout for an additional fee. Expedited shipping time frames begin once your order has been shipped; within 1-2 business days of your Order Confirmation date.

UPS Ground - Free

UPS 3 Day Select - $15

UPS 2nd Day Air - $20

Order Confirmation emails will be sent to the email address provided after placing your order. Once your order has shipped, you will receive an Out For Delivery email where you can track the status of your shipment by clicking the TRACK SHIPMENT button. A Shipment Delivered email will also be sent when your order has been delivered. 

To make any changes to your order, email: contact@annabeck.com. If your order is still in our facility we will do our best to accommodate your request. If your order has already been dispatched, you will need to start a return once your order has been received. 

To start a return, click here: https://annabeck.returnly.com 

Yes, Standard International shipping is free for shipments outside of the US. You may be subject to import duties and taxes once a shipment reaches your country. Anna Beck has no control over these charges and cannot predict what they may be.

For more information regarding international shipments, see our Shipping Page
https://www.annabeck.com/pages/shipping-returns  

Pre-order items are currently being handmade at our workshop in Bali. These items will not ship until the Estimated Delivery Dates listed. You will receive an email with tracking information once your pre-order items have shipped. 

In stock items will be processed and shipped within 1-2 business days. Pre-Order items will be shipped separately based on the Estimated Delivery dates listed. You will receive a second Out For Delivery email with tracking information once your pre-order items have been shipped. 

Payment Methods and Promo Codes

We currently accept all major credit and debit cards, Anna Beck gift cards, Paypal Express, and Afterpay. 

Afterpay allows you to split your purchase across 4 installments, due every two weeks. All payments are interest-free and there are no additional costs,*as long as you pay on time. *You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify.

Late fees may apply. See www.afterpay.com for complete terms.
To utilize Afterpay, select it as your form of payment during checkout. Once selected, you will be redirected to their website to finish your checkout process. Anna Beck has no control over Afterpay terms and cannot adjust payments after your order has been placed.  

Only one promo code can be applied per order. Each promo code will have its own terms and conditions per items/collections. If you are having trouble with your promo code, reach out to contact@annabeck.com for assistance.  

Products and Custom Orders

We offer two different ways to determine your ring size by using our Ring Size Guide. https://www.annabeck.com/pages/ring-sizing  

If you do not see your ring size available on our site, please email contact@annabeck.com. Depending on the design, our artisans can handcraft your size for you!

If an item is out of stock, we feature an “Email When Available” button on each product page. Enter your email address and you will receive a notification when the item becomes available again.

Our artisans can modify or remake older pieces on a case by case basis depending on design request and stone availability. These orders will take a minimum of 6-8 weeks to complete and could be subject to an additional small fee. To inquire about a custom order or modification, email contact@annabeck.com.

You can find Anna Beck at many different jewelry stores and boutiques around the world! You can use our Store Finder feature on our site and enter your zip code to find a store near you.


Store Finder: https://www.annabeck.com/apps/store-locator

Repair and Restoration Services

Yes, all Anna Beck pieces purchased directly from our site come with a free one year repair and restoration warranty. Any repairs or restorations needed within the first year are free of charge less shipping. This is including but not limited to broken chains, tarnishing, stone and design defects.

 

To send an item in for repair, please click and fill out the form below.

https://www.annabeck.com/pages/submit-a-repair 

If your purchase is beyond one year, we offer lifetime repair and restoration services for a minimal fee + shipping charges. Please fill out our repair form above and a customer service representative will contact you with further details and costs. 

All repairs and restorations are sent back to the original artisans at our workshop in Bali, Indonesia. Please allow a minimum of 6-8 weeks for your item to be restored and returned. 

Yes, our artisans in Bali can handcraft a single earring for you. For more information and cost inquiries, please fill out our Repair Form: https://www.annabeck.com/pages/submit-a-repair 

Returns and Exchanges

Extended Holiday Return Policy: Orders placed after November 1, 2020 are eligible for store credit until January 15, 2021. 

AnnaBeck.com will accept items for a full refund or store credit within 15 days of your order confirmation date. Items must be unworn and returned in new and original condition. Sale and engraved items are final sale and non-returnable.

 

All returns must be approved by Anna Beck and issued a Return Authorization (RA) Number. To start your return, click the link below to be directed to our Returns Center. Please allow our customer service team 3-5 business days to approve your return.

To start a return, click here: https://www.annabeck.returnly.com 

Extended Holiday Return Policy: Orders placed after November 1, 2020 are eligible for store credit until January 15, 2021. 

Approved items returned after 15 to 30 days of your order confirmation date, will receive store credit only in the form of an AnnaBeck.com gift card. After 30 days, items will not be accepted for return. All return inquiries must be submitted through our returns site: https://www.annabeck.returnly.com. 

Return shipping labels are $6 and will be deducted from your total return amount. Once your return has been submitted and approved through our returns page, you will be emailed your pre-paid return shipping label. 

Exchanges are processed like a return. To exchange an item, visit our returns page to start a return. Select “Need an Exchange” and when your package is received back to our facility, your return will be processed in the form of an AnnaBeck.com gift card that you may then use to purchase another style and/or size.

Start a Return here: https://www.annabeck.returnly.com 

Once our customer care team has received your package, please allow 7-10 business days for processing. 

Anna Beck will accommodate price adjustments on a case by case basis within 3 days of your order confirmation date. To inquire, email contact@annabeck.com.

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