Please be aware that all Anna Beck merchandise purchased online must be returned directly to Anna Beck, and not any retail stores. We are unable to accept any returns for items bought in a retail store or on another website. If this is the case, please refer to their return policy for further information.
AnnaBeck.com will accept items for exchange or store credit within 15 days of receiving shipment, less shipping costs. Item(s) must be unworn and returned in new and original condition. All sale items are final and non-returnable. Exchanges will be subject to shipping charges. Items received as gifts may be exchanged for another item of equal or greater value.
A Return Authorization # MUST be obtained before returning any item(s). To receive your RA #, please forward the email receipt you received after your purchase to email@example.com or call us at 323.954.4700. For your security, please send merchandise back via a traceable carrier and in a well-padded box or envelope. Anna Beck is not responsible for items damaged or lost in transit.
Please make sure the RA# is written clearly on the outside of the package and send to:
8075 West 3rd St, Suite 407
Los Angeles, CA 90048
HOLIDAY RETURN POLICY
In addition to our standard 15 day exchange or store credit policy, we offer an extended holiday season exchange or store credit policy to make gift purchasing even easier. Orders placed from Tuesday, November 21, 2017 can be exchanged or returned for store credit until Friday, January 5, 2018.
Please note the Anna Beck Office will be closed December 23, 2017 through January 1, 2018 so that our staff can spend time with their families during the holidays. Orders placed after December 23rd, 12pm PST will begin shipping January 3, 2017. Thank you for your understanding & happy holidays!
Q & A
Please note, all our jewelry is handcrafted in Bali and can take 4-6 weeks to arrive if on back order. If you need your item(s) to ship immediately, please call our office at 323.954.4700 to find out the availability.
What is Anna Beck’s exchange policy?
We are happy to exchange your purchase for a different size, length or style. Anna Beck will charge you any difference in price for the new merchandise or issue a store credit if the exchange is less than the original price. All customers will be charged a $5 shipping fee for any items being exchanged. Please contact us if you require expedited shipping.
A Return Authorization # MUST be obtained before exchanging any item(s). To receive your RA #, please forward the email receipt you received after your purchase to firstname.lastname@example.org or call us at 323.954.4700. For your security, please send merchandise back via a traceable carrier and in a well-padded box or envelope. Anna Beck is not responsible for items damaged or lost in transit.
What if the merchandise I ordered was damaged in shipment?
In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 30 days of the receipt of your damaged package.
How should I ship my return?
For your protection, please send all returns via a traceable carrier and in a well-padded box or envelope. We cannot be responsible for returns that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.