Frequently Asked Questions

Anna Beck Rewards

Jewelry Care and Sizing

Promotions and Payment

Repair and Restoration Services

Orders, Shipping, and Tracking

Anna Beck Ambassadors

What are Anna Beck Rewards?

By joining Anna Beck Rewards, you earn points with every Annabeck.com purchase to redeem discounts, early access to new collections, and more.

For more information, visit our Anna Beck Rewards page.

https://www.annabeck.com/pages/anna-beck-rewards 

How do I join your rewards program?

Click here to sign up: Join Anna Beck Rewards (wait for a pop up window to display a login prompt)

How do I check my reward points?

Once you've signed up for the Anna Beck Rewards, you can login at any time by clicking on the “Earn Rewards” widget located on our website.

How do I redeem my reward points?

When you’ve earned enough points, you can spend them to redeem a special reward. To redeem a reward and get your unique rewards coupon code, you can click Redeem on the desired and earned discount. As soon as a reward is redeemed, your points balance will be adjusted, removing the points cost. A unique reward coupon code is generated and displayed, ready for you to use.

How do I use my unique code for my purchase?

To check your rewards, you can click on your loyalty widget, which will be located when viewing your cart. Here you can copy your unique code and make your way to the checkout page. After entering your unique coupon code into the Discount Field on the checkout page you will automatically see the discount apply to your order.

What is gold plated jewelry?

Gold plated jewelry features layers of gold over a base metal. Anna Beck pieces are 18k Gold or Rose Gold plated over solid .925 Sterling Silver.

Gold plated jewelry offers a more affordable option compared to solid gold. Most commonly gold plated jewelry uses a base metal of brass or copper. Anna Beck chooses to gold plate on top of a base of sterling silver which gives each piece of jewelry more value and a quality that can last lifetimes.

Some Anna Beck jewelry is distinguished as gold vermeil. This means the gold plating has a base metal of sterling silver and the gold plating is at least 2.5 microns thick. This is often a thicker plating than used in standard gold plating.

Plated jewelry can be more prone to tarnishing if not cared for properly. For that reason we offer repair and restoration services on all pieces purchased directly from AnnaBeck.com.

Does your jewelry contain nickel?

No, Anna Beck pieces are 18k Gold or Rose Gold plated over .925 Sterling Silver.

How do I care for my jewelry?

Due to nature’s elements, 18k gold plated and sterling silver jewelry can fade or tarnish over time. Avoid contact with water, harsh chemicals, perfume & lotion. We recommend using our two-piece jewelry cleaning cloth to keep your jewelry looking new. To ensure longevity, safely store your pieces in a jewelry box or bag.

How do I use your jewelry cleaning cloth?

Use the interior cloth to remove tarnishing without scratching, and then follow up with the exterior cloth to restore that beautiful shine.

For more info, visit our cleaning guide here:

https://www.annabeck.com/blogs/features/caring-for-your-jewelry  

My older pieces have tarnished over time. Can I send them in to be replated?

Yes, we offer lifetime repair and restoration services for all Anna Beck pieces purchases directly on our site for a minimal fee. See our Repair and Restoration Services below or visit our Repair Page for more information.

https://www.annabeck.com/pages/shipping-returns 

How can I find out my ring size?

We offer two different ways to determine your ring size by using our Ring Size Guide. https://www.annabeck.com/pages/ring-sizing

The item I want is sold out. Can I be notified when it comes back in stock?

If an item is out of stock, we feature an “Email When Available” button on each product page. Enter your email address and you will receive a notification when the item becomes available again.

How can I see or try Anna Beck pieces on in person?

You can find Anna Beck at many different jewelry stores and boutiques around the world! You can use our Store Finder feature on our site and enter your zip code to find a store near you.

What form of payments do you accept?

We currently accept all major credit and debit cards, Anna Beck gift cards, Paypal Express, and Afterpay.

What is Afterpay?

Afterpay allows you to split your purchase across 4 installments, due every two weeks. All payments are interest-free and there are no additional costs,*as long as you pay on time. *You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify.

Late fees may apply. See www.afterpay.com for complete terms.
To utilize Afterpay, select it as your form of payment during checkout. Once selected, you will be redirected to their website to finish your checkout process. Anna Beck has no control over Afterpay terms and cannot adjust payments after your order has been placed.

I have multiple promo codes. Can I use them all?

Only one promo code can be applied per order. Each promo code will have its own terms and conditions per items/collections. If you are having trouble with your promo code, reach out to contact@annabeck.comfor assistance.

How do I receive exclusive SMS offers?

Text ANNABECK to 88209 to be alerted about our offers sent exclusively through SMS!

To no longer be sent SMS offers, simply text STOP to 88209.

Do you have a repair service?

Yes, all Anna Beck pieces purchased directly from our site come with a free one year repair and restoration warranty. Any repairs or restorations needed within the first year are free of charge less shipping. This is including but not limited to broken chains, tarnishing, stone and design defects.

 

To send an item in for repair, please click and fill out the form below.

https://www.annabeck.com/pages/submit-a-repair 

Can I have my item repaired or restored beyond one year?

If your purchase is beyond one year, we offer lifetime repair and restoration services for a minimal fee + shipping charges. Please fill out our repair form above and a customer service representative will contact you with further details and costs.

How long will it take to repair and/or restore my piece?

All repairs and restorations are sent back to the original artisans at our workshop in Bali, Indonesia. Please allow a minimum of 6-8 weeks for your item to be restored and returned.

I lost an earring, can I order just one?

Yes, our artisans in Bali can handcraft a single earring for you. For more information and cost inquiries, please fill out our Repair Form: https://www.annabeck.com/pages/submit-a-repair

How long will it take to receive my order?

Orders placed before 12pm (PT) Monday through Friday will be processed the same day and shipped within 1-2 business days. Orders placed after 12pm (PT) Friday through Sunday will be processed the next business day and shipped within 1-2 days.

Where is my order shipping from?

All orders ship from Los Angeles, CA.

Can I expedite my shipping?

All orders receive free ground shipping worldwide. We offer the below expedited shipping options at checkout for an additional fee. Expedited shipping time frames begin once your order has been shipped; within 1-2 business days of your Order Confirmation date.

UPS Ground - Free

UPS 3 Day Select - $15

UPS 2nd Day Air - $20

How do I track my order?

Order Confirmation emails will be sent to the email address provided after placing your order. Once your order has shipped, you will receive an Out For Delivery email where you can track the status of your shipment by clicking the TRACK SHIPMENT button. A Shipment Delivered email will also be sent when your order has been delivered.

Can I change or update my order?

To make any changes to your order, email: contact@annabeck.com. If your order is still in our facility we will do our best to accommodate your request. If your order has already been dispatched, you will need to start a return once your order has been received. 

To start a return, click here: https://annabeck.returnly.com 

Do you ship internationally?

Yes, Standard International shipping is free for shipments outside of the US. You may be subject to import duties and taxes once a shipment reaches your country. Anna Beck has no control over these charges and cannot predict what they may be.

For more information regarding international shipments, see our Shipping Page
https://www.annabeck.com/pages/shipping-returns  

What if I have both Pre-Order and In Stock items on my order?

In stock items will be processed and shipped within 1-2 business days. Pre-Order items will be shipped separately based on the Estimated Delivery dates listed. You will receive a second Out For Delivery email with tracking information once your pre-order items have been shipped.

My order says delivered but I didn’t receive it. What do I do?

Sometimes UPS marks packages as delivered before it makes it to your doorstep, please allow an additional one to two business days for delivery. 

What type of influencers can apply?

Anyone with an active Instagram who is eager and committed to becoming part of the extended AB team. All you need is to be active on Instagram, Tiktok or YouTube and you are all set toapply!

How can I apply?

You can apply by clicking the link below and filling out the form:

Anna Beck Ambassador Form

Is this open globally?

Yes, we welcome applicants from around the world!

Is there a minimum or maximum follower requirement?

No. We value unique, authentic, unfiltered storytellers, no matter the number of followers they have.

Is there a minimum age to apply?

You must be 18 years or older.

How will I know if I’ve been accepted?

You will receive a confirmation email within 3 business days of applying. After that the team will send you an update regarding the status of your application within 2 weeks.

Cart

No more products available for purchase

Your cart is currently empty.

x

x

x